Metro Hotel

+44 (0) 1227 768433

info@ebury-hotel.co.uk

+44 1227 768433

Ebury Hotel Canterbury Terms and Conditions

All Bookings

The terms and conditions detailed below apply to all bookings whether made online at www.ebury-hotel.co.uk or made by telephone, or in person, or through a booking agency.

When you make a booking, your contract (which includes these terms and conditions) will be with Ebury Hotel Canterbury. All rates are subject to availability, all bookings are taken at the discretion of Ebury Hotel. The opening times for Ebury Hotel Reservations (01227 768 433 ) are Monday – Friday 8am – 11pm, Saturdays & Sundays (inc. Bank Holidays) 9am – 11pm. Calls may be recorded for training purposes.

Payment

You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard, Maestro, Eurocard Visa & Visa Delta. Payments may also be made via bank transfer, you must ensure that you pay any commission and cleared funds must be in our account prior to arrival. Online reservations will require a £50.00 deposit at the time of booking. Separate terms and conditions apply to online bookings made on our site, these are available as you reserve online.

If pre-payment is not required then payment is due on departure from the hotel, we accept American Express, MasterCard, Maestro, Eurocard Visa & Visa Delta. and payment can also be made in GBP. Payments in GBP must be made upon arrival. On arrival at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover incidentals during your stay. If you have no reservation full payment will be required upon arrival.

What happens if you need to cancel?

Please cancel any bookings by calling 01227 768 433.

Ordinary bookings are cancellable for a full refund up to 11pm two days prior to arrival. Later cancellations or no-show will be charged at full room rate. There will be no cancellation charge if we subsequently relet the room. We will transfer reservations, and/or deposits if possible.

Cancellation Protection

Cancellation charges can be protected against if you purchase travel insurance, we advise all travellers to protect themselves with travel insurance to ensure peace of mind.

Cancellation by Ebury Hotel Canterbury

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Force Majeure

Ebury cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

Rates

All rates quoted are per room per night, are subject to availability and include Value Added Tax & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.

Family Breaks

Children aged 2 and under stay and eat free.
Children aged 2-11 sharing a double/twin guest room with two adults attract a supplement of £15.00.
Designated family rooms are available.
Children under 16 can either eat from the children’s menu, or from the adult menu and pay the adult menu price.
Should you require a cot, please ask at the time of booking.

Food & Beverage

Breakfast times may vary on bank holidays.
Please contact the hotel with any special dietary requirements.

Car Parking

Car parking is freely available at our hotel. Your room booking does not guarantee a parking space.

Vehicles and contents are left at owners risk.

Mobility Impaired

Our hotel complies with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking. Please note we do not have ground floor accommodation and there is no lift.

Check In & Check Out

Check in is from 1pm and check out is by 11am.

If you plan to arrive after 11pm, please advise the hotel (01227 768 433). Failure to notify of late arrival may result in loss of access, and our cancellation terms will apply. If you fail to vacate the room by 11am you will be liable for the cost of the equivalent of one nights' accommodation.

Swimming Pool and Spa

Swimming Pool and Spa facilities may be used without charge during your stay in Canterbury. Towels and access codes are available from Reception. For reasons of health and safety, you should accompany all under 16s at the swimming pool. Under 16s are not allowed in the spa bath. Failure to adhere to the pool rules may result in exclusion from use.

Dog Policy

We allow dogs at the hotel, if you intend to bring a dog, we must be made aware at the time of booking, we request that all dogs are kept out of the public rooms, and are not allowed on the hotel beds. Dogs must be quiet and well-behaved.

Smoking Policy

The hotel is totally smoke free and penalty fees will be applied if you smoke in the hotel. Smoking is permitted in the hotel gardens.

Feedback

If you want to share anything about your Ebury Hotel Canterbury experience with us, then we’d love to hear from you. Here’s how, either email to info@ebury-hotel.co.uk or write to the Ebury Hotel Canterbury Customer Relations Manager.

Please include full details of your stay with your booking reference.

General

Ebury Hotel Canterbury makes every attempt to ensure that information supplied on www.ebury-hotel.co.uk and our booking sites is up to date, but cannot guarantee the accuracy of information or availability of bookings.

These terms and your booking are subject to the laws of the jurisdiction in England.

Ebury Hotel, 65-67 New Dover Road, Canterbury CT1 3DX
Follow us on: Find us on Facebook Follow @HotelCanterbury